Access to an integrated public service delivery platform using a national digital ID

Residents in Senegal still use multiple identification numbers and paper documents to access public services. This issue creates duplicate records, delays, identity fraud, and inconsistent data across government agencies. Public institutions also face challenges in real-time identity verification. The use case proposes a unified digital identity platform built around a national digital identity. The platform links national ID cards, passports, driver’s licenses, tax records, health records, and student IDs through an interoperable digital ID system and a centralized population registry. Citizens can authenticate through biometrics, one-time passwords (OTPs), or digital credentials linked to their national ID. Government agencies access only the data needed for their services through consent-based controls. This platform also supports real-time verification, reduces duplicate registrations, and improves service delivery. Automated alerts inform citizens about approvals, renewals, and document collection. Audit trails and consent logs also strengthen accountability and data protection.