Issuance of an administrative document using a national digital ID in Senegal

Citizens in Senegal lack easy access to official documents and public services. This problem affects rural communities the most. The proposed platform links the issuance of administrative documents with the national digital ID system. Citizens access the platform through mobile or web channels. They authenticate their identity through OTP-based verification. The platform retrieves verified data from government registries to reduce manual data entry. Optical character recognition (OCR) tools digitize and verify supporting documents. The system routes applications to the department concerned for approval. Citizens track application status in real time, receive alerts, and download approved digital records securely. A multilingual chatbot guides the user through each step.