e-KYC for SIM/e-SIM issuance using Singpass

Singpass holders can self-register for a SIM card in Singapore. The users can initiate a SIM registration activation request through the telecom service provider's app or website and verify their identity through Singpass. This process ties the activation to the correct person and reduces risks, such as identity impersonation and fraudulent activations. It also improves customer experience by allowing fast self-service activation while maintaining compliance with identity requirements for mobile services.

Mode of Access
Online - self,
Online - assisted
Maturity level
Operational
Region
Asia - Southeast Asia
Country
Singapore
Sector
Telecom
Authentication Assurance Level
AAL 2

Key terms

KYCElectronic Know Your Customers (eKYC)SIM registrationCustomer OnboardingDigital Onboarding

Sources

https://www.singtel.com/about-us/media-centre/news-releases/singtel-first-in-singapore-to-introduce-digital-self-registration-for-prepaidhttps://www.youtube.com/watch?v=ZYom8Gg9dKg